Mastering Management Essentials

HOW TO MANAGE AND MOTIVATE EMPLOYEES IN TODAY’S WORLD

Some managers have been blessed with in-born leadership skills, but for the great majority of us, management skills must be learned. Too often new supervisors are set up for failure because they aren’t equipped ahead of time with the skills they need to successfully carry out their new leadership responsibilities.

This course addresses the critical skill areas needed for successful management. This highly participatory program is not only an essential training tool for the new manager or supervisor, but it is also a valuable forum for veteran managers to hone their skills and learn new techniques.

Communication

Gain needed information
Listening skills
increased productivity
Improved efficiency

Team Building

Interviewing & Hiring
Orientation
Reviews
Documentation & legal issues

Coaching

Involving the workforce
Inspiring problem solving
Motivation
Decision making

Keeping Score

Financial basics
Numbers to watch
What makes up profit
Effects on the bottom line

Conflict Management and Workplace Violence

Techniques to positively resolve conflict
Identify potentially violent employees
Averting workplace violence
Action planning and emergency procedures

How Can I help?

tom@tomfife.com