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OPERATIONS MANAGEMENT

where the front line meets the bottom line

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This comprehensive seminar teaches your yard foreman, supervisor or operations manager what it takes to excel at your company’s most vital position.  Attendees will better understand their roles in the success of the total business and learn valuable tips from experts and their peers.  From logistics to personnel management, this seminar always provides a huge return on investment 

ABOUT THE CLASS

     With a workbook packed with information and over 20 years of personal experience, Tom can tailor this presentation to the specific needs and interests of class members.  He covers:

 

CUSTOMER SERVICE

·   Levels of customer service

·   Handling unhappy customers

·   Role of operations in customer service

 

THE BOTTOM LINE

·   Sales and gross profit

·   Net profit

·   Cost of goods sold

·   Profit and Loss statements

COMMUNICATIONS

·   Listening skills

·   Reviews, interviews and evaluations

·   Implementing a positive communications environment

INVENTORY MANAGEMENT

·   Yard layout

·   Inventory turnover & shrinkage

·   Preventing theft

·   Conducting a physical inventory

SAFETY AND COMPLIANCE ISSUES

·   Forklift certification

·   Emergency and evacuation plans

·   OSHA & DOT regulations

·   Fire prevention

MANAGING A WORKFORCE

·   What employees want

·   Coaching employees

·   Conflict management

 

 

WHAT ATTENDEES ARE SAYING:

 "Would like to highlight the WHOLE BOOK!"

“I thought this course was a great help to me.  Now I can go back home and treat my co-workers better and help the company save money.”

“This information I’ve taken in will help me and my company to grow.”

How Can I help?

tom@tomfife.com